Introduction

ClearA11y ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and accessibility scanning service at cleara11y.net (the "Service").

Information We Collect

Account Information

When you create an account, we collect:

Email address
Name (optional)
Password (stored securely using bcrypt hashing)

Scan Data

When you use our scanning service, we collect and store:

URLs you submit for scanning
Accessibility scan results and issues found
Page titles and scan timestamps
Generated PDF reports

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or banking information. Stripe's privacy policy applies to payment data: stripe.com/privacy

Automatically Collected Information

When you access our Service, we may automatically collect:

Browser type and version
IP address
Pages visited and time spent
Referring website

How We Use Your Information

We use the information we collect to:

Provide and maintain our accessibility scanning service
Process your transactions and manage your subscription
Send you scan results, scheduled scan notifications, and service updates
Generate accessibility reports and AI-powered fix suggestions
Create blockchain-certified audit trails (for Pro and Agency plans)
Improve our service and develop new features
Respond to your inquiries and provide customer support
Comply with legal obligations

Third-Party Services

We use the following third-party services to operate ClearA11y:

Stripe - Payment processing
Hedera Hashgraph - Blockchain certification of scan reports
Resend - Transactional emails (scan notifications, account emails)
Groq/AI Providers - AI-generated accessibility fix suggestions
Render - Database and application hosting

Each of these services has their own privacy policies governing their use of your data.

Data Retention

We retain your account information and scan data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes. Blockchain-certified records on Hedera are immutable and cannot be deleted.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

Access - Request a copy of your personal data
Correction - Request correction of inaccurate data
Deletion - Request deletion of your personal data
Portability - Request your data in a portable format
Objection - Object to certain processing of your data

To exercise these rights, contact us at the email below.

Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Contact Form